5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that most security guard businesses are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing excellent control procedures.
Safety guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you can see whether they do their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your guards. In the majority of instances they likely are, but it’s important to employ a method of verification and quality control to ensure that issues associated with the deficiency of performing these jobs do not begin to occur.
In this guide we’ll talk five (5) easy actions to enhancing your safety guard service and attaining everything you imagine as your perfect building site security guard.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and inquire does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the protector is a good fit for your house is to perform a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from this guard and it gives you an opportunity to request a different guard if you think that it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double bank? (Double banks is the process of having a veteran guard working in the exact same time as the new guard.)
Determine the response to each of these questions and make certain that they match what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to get an understanding of what goes on preparing a guard to work in your property.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your property. These monitoring systems allow the security guard company to monitor the time and log the action of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the safety guard company provides a method of earning certain that each guard is secure and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your safety while you aren’t there. During these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is guaranteed to develop issues with your current security guard company.